FAQs

Products

• 580g N2O Cylinder

  - Can they be used with my dispenser?
  Blue Flag products, 8g cream chargers, and 580g cream charges, are compatible with almost all whipped cream dispensers. Combining both of these pieces of equipment will give you the best-whipped cream.

• Whipped Cream Dispenser

  - Is it possible to use ISI chargers with this one?
  You can use ISI chargers from any brand that come with the Whipped cream Dispenser, as long as they’re standard 8gm N20 chargers.

Order & Payment

• Order

  - Do distributor orders require a minimum order quantity?
  If you are a new distributor we can give you small quantities of our products in order to test their functionality and quality. If you are an older distributor, however, you can order at most one pallet. To get more information on the order, you can contact our product support team through the distributor form.

• Payment

  - How do I pay for my orders?
  These payment options are accepted by us

  • Transfers to the bank directly

  • PayPal

  • Credit cards

Shipping & Delivery

• Shipping

  - Track & Trace my Blue Flag package(s)
  Once your order is shipped, tracking information will be sent to your email. You can also view your order tracking information at our Orders Details Page. If you have any questions about your order status, please email support@bfwhip.com. Please refer to the following information: Shipping & Delivery

• Delivery

  - Delivery and Handling Time
  It takes about 1-2 business days for us to prepare your order. Most packages are sent out within 24 hours, but weekends and holidays can cause delays. The average delivery time for a package is 3-8 days. Please refer to the following information for more details. Shipping & Delivery

Return & Refund

• Return Policy

  - How to return a product？
  Blue Flag is dedicated to quality but also recognizes that some items might be damaged or incorrectly shipped. Blue Flag offers a 30-day return policy which allows you to return the item and get a refund within 30 business days. Please refer to the following information: Returns & Refund

• Refund Policy

  - What if I want to get a refund?
  We will issue a full reimbursement if your package wasn’t delivered to the address that you have provided. We will also process your request for a change in your shipping address to ensure that your product is delivered. In due course, you will receive a confirmation email. Please check the following link for more information. Returns & Refund